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RETURNS


RETURNS POLICY

At HER FOX THE LABEL, we want you to be completely satisfied with your purchase and have an amazing online shopping experience with us. We understand this includes no hassle returns.

If your return meets our return conditions, we will issue you with a store credit, regardless of method of payment you have used. Store credits are valid for 12 months from the date of issue. Please read our return conditions detailed below.

PLEASE NOTE: All items marked as SALE ITEM are final and are not eligible for return.

RETURN CONDITIONS

Given the following conditions are met, we accept returns that have been returned to us within 14 days of delivery for Australian orders and within 30 days of delivery for International orders.

Please note: Items marked SALE ITEM are final and are not eligible for return.

To be eligible for a return:

- The item/s must be unworn/unused and in the original condition that you received it.

- There must be no make up, tan, perfume or any other markings or smells on the item/s.

- The item/s must have not been washed.

- All tags must be properly attached and are not to be damaged.

- Due to safety and hygiene reasons we are unable to accept returns on bodysuits.

- We do not provide refunds for change of mind or incorrect sizing.

- You are responsible for any charges or fees applicable to return your item/s to us.

We complete a thorough quality inspection on all returns and if your item/s does not meet the above criteria then your return will be declined and your item/s will be returned to you. Please note, we take this very seriously and we will not be accepting returns that do not meet this criteria. You will be responsible for paying for your own shipping costs for returning your item/s back to you.

We recommend using a delivery method which provides you with a tracking number. We are not responsible for any loss or damage caused to any parcels returned to us. If we receive an item that has been damaged during postage, it will not be accepted and it will be returned to you and you will be need to contact your postage provider.

Post your return to the following address & include a copy of your invoice with your return parcel. Please note the reason for your return, on the copy of your invoice.

HER FOX THE LABEL (Order #)
PO BOX 4287
SHELLHARBOUR NSW 2529
AUSTRALIA

 

FAULTY RETURNS
In the unlikely event that you receive an item/s with a major manufacturing fault, please contact us immediately within 2 days of receiving your item/s, via email at hello@herfoxthelabel.com.au

Please DO NOT return a faulty item/s to us unless you have contacted us and we have responded and approved your return. We may request photographic evidence of the fault/s. For any item/s deemed by us to be faulty, it will be at our discretion, as per Australian consumer law, to replace the item/s, repair it or provide a full refund.

PLEASE NOTE THAT WE THOROUGHLY INSPECT EACH ITEM BEFORE THEY ARE POSTED OUT TO OUR CUSTOMERS.

 

Should you have any questions, please feel free to contact us at hello@herfoxthelabel.com.au. We kindly ask if you are contacting us about an order, please include your order number with your enquiry.