We are operating, dispatching and shipping as per usual.
Due to the ongoing global situation, both domestic and international orders may experience delays at this time. We highly recommend selecting EXPRESS SHIPPING to ensure your parcel reaches you as soon as possible.
FREE STANDARD SHIPPING ON ALL AUSTRALIAN ORDERS
(DELIVERY TIMEFRAME: 2-7 BUSINESS DAYS)
$12.95 EXPRESS SHIPPING (DELIVERY TIMEFRAME: 1-2 BUSINESS DAYS)
- WE ENDEAVOUR TO SHIP ALL ORDERS PLACED BY 12PM AEST MON-FRI (EXCLUDING PUBLIC HOLIDAYS) ON THE SAME DAY. HOWEVER, DURING BUSY PERIODS, IT MAY TAKE 1 BUSINESS DAY TO PROCESS YOUR ORDER.
- ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH A TRACKING NUMBER. YOU WILL BE ABLE TO TRACK YOUR PARCEL USING THIS TRACKING NUMBER. IF YOU DO NOT RECEIVE THIS, PLEASE CHECK YOUR JUNK MAIL OR CONTACT US.
- ALL AUSTRALIAN ORDERS ARE SHIPPED USING AUSTRALIA POST.
We currently ship to the countries listed below. If your country is not listed here, please email us at firstname.lastname@example.org and we will endeavour to provide you with a shipping quote. We use Australia Post International for International Shipping.
PLEASE NOTE, ALL PRICES LISTED ON OUR SITE ARE LISTED IN AUD.
FREE EXPRESS SHIPPING ON ORDERS OVER $200 AUD
$12.95 AUD STANDARD SHIPPING : DELIVERY TIMEFRAME: 7-14 BUSINESS DAYS
$19.95 AUD EXPRESS SHIPPING : DELIVERY TIMEFRAME: 2-7 BUSINESS DAYS
USA & CANADA
FREE EXPRESS SHIPPING ORDERS OVER $200 AUD
$19.95 AUD STANDARD SHIPPING : DELIVERY TIMEFRAME: 7-14 BUSINESS DAYS
$29.95 AUD EXPRESS SHIPPING : DELIVERY TIMEFRAME: 2-7 BUSINESS DAYS
IMPORTANT INFORMATION FOR BOTH AUSTRALIAN & INTERNATIONAL ORDERS
For all PREORDER items please refer to our Preorder Policy HERE.
For added security, a signature on delivery will be required for ALL orders. If you are not available at the time of delivery, a calling card will be left and your parcel will be redirected to your nearest Post Office. To collect your parcel, please follow the instructions on the calling card.
Please note delivery times are estimated and should be used as a guide only. Delivery times do not take into account dispatch times.
Please be advised that we do not take any responsibility for any loss or damage that may occur during shipment. We do not take any responsibility for delays caused during shipment.
For EXPRESS POST orders, if your delivery address is located within the AUSTRALIA POST EXPRESS POST NETWORK (most metropolitan areas) you should expect Australia Post to take 1 business day delivering your parcel. Shipment to regional areas which are located outside of this network may take 2-5 business days. You may check to see whether you location falls within this network HERE.
International Orders - TAXES AND DUTIES:
Please be advised that taxes, duties and fees, import fees may be payable for international orders. Any charges, taxes, fees, import fees, duties that become applicable are solely the responsibility of the customer - even if you choose to refuse the parcel on delivery. Please be advised that we have no control over these charges and we will not be held liable or responsible for these charges. We advise you contact your local customs office prior to making your purchase, should you have any questions or concerns.
Should you have any other questions or enquiries, please feel free to contact us at email@example.com